Reorganizing begins as the player exits Storereach after completing Under Construction.
KALLAX will call for the player's attention and explain that it feels vulnerable. The player can suggest armor, beginning the quest and adding an objective to forge an Iron Shelf Protector.
After the player crafts an Iron Shelf Protector, the objective updates and directs them to bring it to KALLAX.
Speaking to KALLAX adds a dialogue option to hand over the armor. KALLAX equips it immediately, completing the objective.

KALLAX then recalls two heirlooms that may help restore its memory. KALLAX gives the player a note and asks them to recover:

The objectives lead to Shadowgreen Cavern, where both heirlooms can be found near a skeleton.
After collecting the items, the player must equip them and speak to KALLAX. A new dialogue option allows the player to tell KALLAX that the heirlooms have been recovered.
During the conversation, KALLAX receives the first upgrade. KALLAX's carry weight increases from 300 to 500, and gains a new dialogue option that triggers tidying up the surrounding area.
The quest completes at the end of the conversation, and the next quest begins immediately.